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Privacy Policy

Last Updated: October 30, 2026

 

1. Scope & Overview

This Privacy Policy describes how BE NICE 3333 LLC, doing business as G&B Dockside ("we," "us," or "our"), collects, uses, and protects personal information gathered through our website, point-of-sale and guest management systems (Toast), event ticketing platforms (Eventbrite), social media channels, email marketing (Mailchimp), recruiting platforms (Indeed), and messaging integrations—including the Google AI-powered messaging pilot on Google Search and Maps.

 

2. Information We Collect

We collect personal data necessary to serve your dining, ordering, event attendance, loyalty, communication, and employment requests:

 

  • Reservations & Orders (Toast Tables & Online Ordering): Name, phone number, email address, party size, reservation times, order history, pickup details, and delivery instructions. (Payment cards are tokenized and processed directly by Toast; we do not store full payment card numbers on our servers).

     

  • Event Attendee Data (Eventbrite): Full name, email address, contact number, ticket tier, attendee count, event check-in records, and event-specific dietary preferences or requests.

     

  • Loyalty & Gift Cards (Toast): Loyalty account identifiers, accrued points, redemption history, phone numbers, email addresses, and gift card balances.

     

  • Applicant & Recruitment Data (Indeed & Job Portals): Full name, contact details, resumes, employment history, certifications, references, and candidate correspondence submitted through Indeed or career forms.

     

  • Marketing & Communications (Mailchimp & Social): Email address, campaign engagement (opens and clicks), and messages sent to us across social platforms (such as Facebook, Instagram, TikTok, and other brand pages).

     

  • AI Messaging Transcripts & Metadata: Transcripts of messaging exchanges conducted through Google Search/Maps, social direct messaging, or web chat, along with interaction timestamps and inquiry topics.

     

  • Technical & Device Data: IP address, browser type, and device identifiers collected to detect fraud, prevent automated abuse, and maintain site security.

     

3. How We Use Your Information & AI Processing

We use collected data for legitimate operational purposes:

 

  • Booking table reservations, managing dining waitlists, and sending SMS arrival alerts via Toast Tables.

     

  • Preparing, packaging, and fulfilling takeout orders via Toast Online Ordering.

     

  • Administering event ticketing, verifying guest admissions, and communicating schedule updates for special events hosted via Eventbrite.

     

  • Managing loyalty point accruals, tier perks, rewards redemption, and gift card balances via Toast.

     

  • Reviewing candidate qualifications, scheduling interviews, and evaluating applications submitted via Indeed or job portals.

     

  • Powering AI conversational models to instantly answer menu, hour, event, loyalty, and location questions via Google Business Profile messaging and connected platforms.

     

  • Delivering promotional updates, seasonal menus, and special event announcements via Mailchimp (only to guests who have opted in).

     

  • Preventing unauthorized reservations, fraudulent chargebacks, and system misuse.

     

AI Data Notice: We do not sell guest data, loyalty profiles, attendee lists, or conversation logs to third-party data brokers. Chat interactions processed by AI assistants are used solely to resolve guest inquiries and maintain operational response quality.

 

4. Third-Party Service Providers

We share data only with service providers strictly necessary to operate our business and fulfill your requests:

 

  • Toast, Inc.: Manages point-of-sale systems, table reservations, online ordering, gift card administration, and loyalty program tracking.

     

  • Eventbrite, Inc.: Manages event ticketing, registration pages, and admission rosters for ticketed restaurant events.

     

  • Google LLC: Hosts the Business Profile messaging interface on Google Search and Maps.

     

  • Indeed, Inc. & Hiring Portals: Facilitates job postings, applicant tracking, candidate communications, and resume collection.

     

  • The Rocket Science Group LLC d/b/a Mailchimp: Hosts and delivers email marketing campaigns.

     

  • Social Media & Messaging Platforms: Meta Platforms, Inc. (Facebook, Instagram) and any current or future social media networks through which you choose to interact with our business.

     

  • Legal & Regulatory Authorities: When disclosure is required by Florida state law, federal law, court order, or to protect the safety of guests, staff, and the public.

     

5. Data Retention & Security

We maintain administrative, technical, and physical safeguards to protect guest, attendee, and applicant data. Data is retained only as long as necessary to fulfill dining transactions, run ticketed events, administer active loyalty memberships, evaluate job applications, resolve disputes, and satisfy Florida tax, business, and employment record retention obligations.

 

6. Your Rights & Choices (Florida Privacy Standards)

In compliance with applicable Florida privacy standards:

 

  • Marketing & SMS Opt-Out: You may unsubscribe from marketing emails at any time via the "Unsubscribe" link in Mailchimp emails. For SMS updates or reservation reminders, reply "STOP" to discontinue automated texts.

     

  • Loyalty & Ticketing Accounts: You may request deletion or closure of your Toast loyalty account, or manage ticket notification preferences directly in your Eventbrite account.

     

  • Access, Correction, & Deletion: You may contact us to request access to, correction of, or deletion of personal data we maintain in our customer records, applicant files, and conversation logs.

     

  • Non-Discrimination: Exercising your privacy rights will never result in altered service, denied dining access, or price discrimination.

     

7. Contact Information

BE NICE 3333 LLC d/b/a G&B Dockside

 

Attn: Privacy & Guest Relations

 

Physical Address: 3333 NE 32nd Ave, Fort Lauderdale, FL 33308

 

Email: privacy@benicerestaurants.com

 

Phone: (954) 306-2000

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